People are growing accustomed to a home-based lifestyle, from work to shopping to leisure. Two crucial factors affect whether your business can keep up with this transition: how well you perform online and the timeliness of your online orders as they reach their destination. Delivery is crucial to maintaining favor in your now-remote consumers’ eyes.
If your business has seen an upswing in delivery requests, you’ll want to make sure your products are in good hands from the time they leave your base of operations until they arrive safely in your customer’s hands. Read on to see how courier services could make all the difference between average and amazing, or between a one-time shopper and a dedicated customer.
You aren’t the only business sending out more shipments than last year – everyone is trying to keep things going online. The result? Big-name shipping companies are working overtime to send out everything in a reasonable timeframe. Anything you try to send through large corporations will be subject to delays and could keep your products from reaching your customers at the right time.
Couriers work more quickly than postal services, which is a benefit for many deliveries. If you have to send time-sensitive or short-lived products, a courier will be more likely to work in your desired timeframe. Even if your shipment doesn’t fall under either description, a speedy delivery is a selling point many customers will look for and appreciate.
Postage can be one of the most uncertain, and expensive, points in your budget. Each logistics business will charge differently depending on the item’s weight, size, and composition, and you may struggle to figure out how much a shipment will cost, or if the company you want to work with offers the service you need.
You may find it difficult to trust the larger systems with your shipments, whether because you’re worried about how they’ll treat your products or because you don’t think they’ll keep track of your goods along the way. Your customers may be wary as well since they want to receive their purchases safely and promptly.
While you can’t control the way large-scale operations function, you can build a relationship with a courier that you trust. In time, you’ll know you can rely on them to deliver your shipments, great or small, with care and precision you may not see elsewhere. Your customers will appreciate the ability to trust their deliveries, too, which will benefit your relationship with them as well as with the courier.
While shipping companies usually have a tracking system, the vastness of their network and the numbers of packages they process every day mean that you and your customers may not have updated information as quickly as you’d like. Couriers operate on a smaller scale, so they’re easier to track, which will keep your customers happy and your confidence in them secure throughout the delivery.
If your business operates out of Los Angeles, look to Messengers & Distribution, Inc. The MDI family is ready to help you with courier services, as well as freight, warehouse, white-glove, and other delivery operations. Get in touch today to see how we can meet the needs of your company.